Usually communication between a customer and the company can be built in one of standard ways. Which type can be selected depends on what project consists of and on customer requirements. So to simplify project environment establishing we can suggest one of our partner communicate models.

Full model

In this pattern on the company's side several teams are working on one customer's project. Usually these are development team and test team. In some projects in addition support team can be separated from development team and represented in the structure as independent unit. A project coordinator controls these several teams. This coordinator is a person who "translates" customer requirements to the teams involved in project. Because of this translation people who works on the project on customer side can have no technical background. They have to supply us with description of business logic and whole technical job is doing by people on our side.

Full model is suitable for big full-featured projects. It takes some time for establishing and needs additional resources to work. But it needs to be used in a long run activity. All these extra expenses turn in quality results shipped on time. Each team member knows what to do and how to do. All important project information beginning from project vision and finishing by comments in code is well documented. Each person can handle colleague's job with minimal time loss. And development process running by such team is very robust and good result is guaranteed.

Team Model

When the project is not very big or customer has own developers it can be useful to work in the team model pattern. Depends on task to be accomplished the customer can ask for specialized team for help. This model is more flexible and requiring less non-development time on our side than the full model. People on the customer side communicate with team leader who distributes tasks inside the team. But tasks that sent to team leader should be formed as technical problems. So people working on the project on the customer side should be technical people. And result of the project is a sum work on our side and on their side.

Individual Model

Individual model is targeted on the special kind of job when it is enough to customer to "hire" one (or few) person. One of such jobs is quick and well qualified reworking an existed code. Usually one of our experts helps customer to improve performance of database layer of application or looks for bottleneck in the code and advises how to fix them. Other type of such jobs is a small-project. It means customers asks us to complete some piece of work with well-documented requirements. Usually it is implementing of some component or class, which the customer is going to use as a part of their own solution.

In this model all administrative infrastructure is working on customer's side. And people on customer's side contact straight to persons working for them in our company.